Saturday, May 21, 2011

Our new Able 7.0.6 software went into effect on 3/21/11

We hope that you like the new setup.

The general layout is similar to the old catalog. The checkout is a little more streamlined and there are more bells and whistles on the administration side to help us to help you.

NEW FEATURES That Scott's Bait & Tackle has added:

  • A new Help Center to make it easier to find assistance online.
  • We have added a Terms of Service page for our online shoppers.
  • Live Support will be available on a more regular basis.
  • USPS First Class Shipping w/Delivery Confirmation is available on a trial basis for US Customers.
  • Paypal is now our credit card processor as well as for Paypal payments.

Ablecommerce 7 Catalog Features:

  • Secure PA-DSS v1.2 software.
    AbleCommerce software was officially PCI certified under the new, and stricter, PA-DSS v1.2 standards on June 1st 2009.

  • My Account System for customers.
    Customers will appreciate many features of their online account system where they can view all new and past orders, pay balances, check on shipment status, and even add "notes" if there are questions or concerns about an order.
    It is now much easier to edit your username and email address changes right from the account page.

  • Re-order it!
    When used, everything you've ordered before is added to the shopping cart and you'll be able to make changes, or add more items, before checking out again. NOTE: this will only apply to orders placed from now on in this new version. Any older Able 5 system orders are not able to be included.

Sunday, May 1, 2011

New Able 7 Catalog Known Issues and Troubleshooting

Shipping rates not displaying

Customers who are still experiancing the shipping method error, please be patient while we try to figure this one out.

Item Weights: There is an issue where ultra-light items, such as washers and springs, are so light in weight that USPS/UPS are not registering them and will not return shipping rates. We are currently working on a solution to this problem. UPDATE: We found a fix for this, so basic shipping rates should display for lightweight items now. UPS may not display but USPS will.

USPS Timout: If the USPS system fails to respond promptly it will cause ours to time out. The time out causes UPS rates to not load either. If you don't see USPS or any rates at all, try refreshing the browser or give it a few minutes and try to checkout again.

Territories: US territories are currently only displaying USPS rates (PR, GU, VI, MP, AS, FM, MH). Make sure that you format your address as "PR, United States" etc. We are working on a solution that will also all UPS ptions to display, but at least we reversed the problem so that the cheaper USPS rates are displaying and are displaying for all the provinces listed.

Countries: There are some countries that we do NOT ship to. See the list in the Shipping FAQ

Old Order(s) Not displaying in My Account screen

There were some problems during the record transfers from the old Able 5 system to the new Able 7 system. The first two attempts lost entire order records in chunks. The last attempt appears to have brought over all the order records, but not all of the records are still connected to the user's profile, so they are in the system, but not displaying in the user account. There is nothing that we can do to correct this, but we still have access to the orders from the admin side if needed.